# I'm unable to join a business' loyalty program. What should I do?

Many businesses that use Perkville restrict their loyalty program to active members. If you’re having trouble joining, it’s often related to your email address or membership status with the business.

#### Steps to Troubleshoot:

**1. Check the Email Address on File**

Ensure that the email address you used to sign up for Perkville exactly matches the one the business has on file for you. You can confirm this by contacting the business’ front desk or customer service team.

**2. If the Email Address Is Different but Valid**

If the business has a different, valid email on file, try joining their loyalty program using that email address instead. This ensures your accounts are properly linked.

**3. If the Email Address Is Different and Invalid**

If the email on file is incorrect or outdated, ask the business to update their records with your current email address. Once updated, use your correct email to join the loyalty program.

**4. Check Your Membership Status**

Some businesses require an active membership to participate in their loyalty program. If you recently signed up for a new membership, please allow up to 24 hours for your membership to sync with Perkville.

**4a. Confirm Your Membership Type Is Eligible**

In some cases, only certain membership types are eligible for the loyalty program. For example, trial memberships or corporate accounts may not qualify. If you’re unsure, please check with the business directly to confirm whether your specific membership type is eligible to participate.

**5. Avoid Sharing Email Addresses**

If you share an email address with someone else who also frequents the business, this may interfere with your ability to earn points or join. Each account must have a unique email address that is used only by you.

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If you've confirmed your email and membership status but are still unable to join, we recommend contacting the business directly. They manage loyalty program enrollment and can help resolve account-specific issues.
