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  • Overview
    • About
    • Integrations
      • Perkville API
      • Partners
      • Integrating Perkville
        • API requirements
        • Automating your program using Perkville's API
        • Integrating Your Mobile App with Perkville
          • Page to initiate the PKCE flow.
          • Joining the loyalty program
          • Referral page
            • Referred prospects
          • Point history page
          • Earning rules page
          • Rewards page
            • Redeem confirmation page
          • Vouchers page
            • Mark voucher used confirmation page
          • Challenges page
            • Challenge details page
      • Integration Reference
        • ABC Ignite
          • ABC Ignite Engagement app
            • Home screen
            • Intro page
            • Authorize ABC Fitness page
            • Points page
            • Earning page
            • Rewards page
              • Redeem reward
              • Reward voucher
            • Referral page
        • Creating a Shopify app
    • Security
  • Features
    • Loyalty program rules
      • Earning rules
        • Join
        • Birthday
        • Custom
        • Referral
          • Referral offer
          • Completing a referral
          • Referral flow
            • 1. Share referral offer
            • 2.Receive referral offer
            • 3. View offer details
            • 4. Claim offer
            • 5. Receive voucher
            • 6. Earn points for completed referral
        • Twitter (X)
        • Activities
      • Redeeming rules
        • Custom rewards
        • External rewards
    • Promotions
      • Frequency bonus
        • For customers: How a monthly/weekly bonus works
      • Time bonus
      • Promotion bonus
    • Challenges
      • Creating a challenge
    • Emails
      • Invitations
      • Notifications
        • Real time point earning notification
        • Weekly summary notification
        • Redemption notification
      • Challenge emails
        • Challenge invitation
        • Challenge progress notification
    • Managing customers
      • Referrals
      • Customer profile
        • Managing customer emails
        • Program Status
        • Ad-hoc points, redemptions, and adjustments
        • Transfer account data
        • Voiding transactions
        • Perkville email subscription status
        • Reversing a user's Perkville account closure
      • Bulk point updates
        • Add / Redeem page
        • CSV upload
      • Inviting customers
      • Export customer list
    • Settings
      • Advanced
        • Agreements
        • Allowed registration URLs
        • Business dashboard message section
        • Integration platform
        • Join restriction
        • Membership settings
        • Prohibit staff from earning or redeeming points
        • Referral offer claim options
      • Advertising
      • Business info
      • Branding
        • Branding step 1: logo and colors
        • Branding step 2: web pages and emails
        • Setting up a custom branded domain
        • Setting up custom branded emails
      • Challenges
        • Global Challenge Settings
        • Challenge Settings
        • Challenge Progress Activities
        • Challenge Rewards
        • Challenge Invitations
      • Locations
      • Prohibit Customers
      • Staff members
    • Vouchers
    • Reports
      • Redemption Details Report
      • Points By Location
      • Redemption Overview
      • Referral Details
      • Referral Overview
      • Registration Rate Overview
      • Customer list export with points
      • Challenge Overview
    • Agency
      • Ad terms
      • Suppressions
      • Advertisers
      • Images
      • Creatives
      • Campaigns
      • Obtaining business approval
  • FAQs
    • End customer FAQs
      • I'm unable to join a business' loyalty program. What should I do?
    • Miscellaneous
      • Is it possible to pre-populate the email address field on the page for joining the reward program?
      • I need to change the support email that displays in the footer. How can I do that?
      • I would like to reactivate my business' Perkville account.
      • How do I control my email notifications?
      • How do I update my billing information (e.g. credit card on file)?
    • Onboarding
      • Can Perkville migrate data from other loyalty / rewards software platforms?
      • Is it possible to invite customers with a link in our own emails rather than through Perkville?
      • The reward images that I added look blurry. How can I fix this?
    • Managing emails and names
      • Can you merge two emails into the same account?
      • I would like to correct an email on an account. How do you do that?
      • Can I change which email my customer receives their notifications?
      • Can I remove an email address from a customer's account?
      • Can you change the name of a customer?
      • My customer has two accounts. What should I do?
      • How Do I Change the Email That I Use to Log in to Perkville?
      • My customer does not want to receive emails every time. What should I do?
      • How do I reset my password?
      • Answering "How can I deactivate my Perkville points account?"
    • Points
      • My customer's points are being expired. Why?
      • My customer is missing points. What should I do?
      • How do we add points to a customer or member account?
      • Can you reactivate points that expired?
    • Redemptions
      • A customer accidentally redeemed a reward. What should I do?
    • Referrals
      • Can you reward a customer for referring their friend?
      • Do referral offers expire and if so, is the referral notified?
      • I don't want customers to automatically get referral points. I want to manually complete referrals.
      • Referral submission error for front desk staff
      • How do I check if a referral has been submitted and its status?
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  1. FAQs

Redemptions

This section contains FAQs on redemptions.

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Last updated 10 months ago

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