# Invitations

Invitation emails encourage your clients to register for the rewards program. These emails are automatically triggered when a customer performs an activity that would normally earn points, ensuring they have a reason to sign up.

{% hint style="warning" %}
If a customer does not perform a point-earning action, they will not receive an invitation email.
{% endhint %}

## **Invitation Limit**

To prevent excessive emails, a maximum of one invitation is sent every 7 days per customer. A customer will only receive up to 10 invitation emails before we stop sending.

## **Types of Invitation Emails**

Perkville sends one of two types of invitation emails, depending on whether your business allows customers to earn points before joining the loyalty program:

### **1. For Businesses That Allow Customers to Earn Points Before Joining**

If your business allows customers to earn points before they officially join the loyalty program, the invitation email will prompt them to **accept the points they have already earned**. This ensures that they recognize the value of the program and feel motivated to continue engaging with your business.



<figure><img src="https://2181708597-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSiE75SeColbiBVbet0NZ%2Fuploads%2FEyOOIaNMZXjQ7RBnnD0U%2FPerkville_invitation_email1.png?alt=media&#x26;token=5b21eb3a-6268-43e8-b399-193880465e51" alt="Email invitation if customer earns points before joining" width="315"><figcaption></figcaption></figure>

### **2. For Businesses That Require Customers to Join Before Earning Points**

If your business requires customers to join the loyalty program before they can earn points, the invitation email will prompt them to **accept the registration bonus points** they receive for signing up. This provides an immediate incentive for them to participate.

<figure><img src="https://2181708597-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSiE75SeColbiBVbet0NZ%2Fuploads%2FV3cOrQar72J2Tlx8qxdO%2FPerkville_invitation_email2.png?alt=media&#x26;token=8a666cf7-ced8-4399-8c8f-b05ae16e2f05" alt="Email invitation if customer does not earn points before joining" width="311"><figcaption></figcaption></figure>

## Disabling point earning notifications

Within an earning activity's setting, you can disable invitations and point-earning notifications by toggling **Prevent Email** on.

<figure><img src="https://2181708597-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSiE75SeColbiBVbet0NZ%2Fuploads%2FDxGkq0btfXIS1snLxr8m%2FScreenshot%202025-03-26%20at%2012.06.17%E2%80%AFPM.png?alt=media&#x26;token=c448503e-bffb-44ef-a8f0-4f27895d095c" alt=""><figcaption><p>Earning activity with Prevent Email turned on</p></figcaption></figure>
