Join restriction
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This setting can be updated by visiting "Settings" from the Dashboard and then clicking on "Advanced" in the left hand navigation. Please make sure to click "Save" at the bottom of the page for your changes to take effect.
The "Prohibit users from earning or redeeming before joining" settings allow you to prevent users from earning or redeeming points before officially joining the program and to expire points for inactive users.
Users with a pending, imported, or inactive status have not joined the program. See the "Program Status" article for more context.
The function of each setting is described below.
Turning on these settings help limit point liability while further incentivizing customer engagement with the program.
With this setting enabled:
Users must join the rewards program before they can earn or redeem points.
If a new user completes an activity that would normally earn points (e.g., a purchase or check-in), they do not receive points.
They will still receive an invitation email encouraging them to join the program. (A maximum of one invitation per week, up to 10 total invitations can be sent.)
This setting allows you to automatically expire all points for users who have not joined the rewards program by a specific date. When enabling these settings after the program has begun, this gives unregistered users a grace period to join before their points go away.
Advertise the change in program rules to drive program registrations and participation.
