> For the complete documentation index, see [llms.txt](https://docs.perkville.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.perkville.com/features/settings/advanced/point-expiration-by-inactivity.md).

# Point expiration by inactivity

You can automatically expire points for customers who have been inactive for a certain period. Inactivity is defined by looking at the last time a customer earned a perk. You get to decide which perks determine inactivity.

<figure><img src="/files/cGyIW6i6oBpkSufugsGs" alt=""><figcaption></figcaption></figure>

## **How to Turn on Point Expiration**

{% stepper %}
{% step %}

### Go to your advanced settings

1. Go to your **Dashboard**.
2. Click on the **My Business** dropdown (top right corner).
3. Select **Settings**, then click the **Advanced** tab (bottom left side).
4. Scroll to the **Point Expiration** section.
   {% endstep %}

{% step %}

### Configure your point expiration rule

To activate point expiration, you’ll need to set the following:

* **Days of Inactivity**\
  Choose how many days after a customer’s *last qualifying earning activity* their points should expire.
* **Qualifying Activities**\
  Select the types of activities (e.g., check-ins, class attendance) that reset the expiration clock.
* **Start Date**\
  Set the date when this expiration rule begins.\
  \&#xNAN;*Example: If you set the start date to February 28th, 2025, and inactivity is 90 days, then customers who haven’t earned points from a qualifying activity in the past 90 days will begin losing points on that date.*
  {% endstep %}

{% step %}

### Set an expiration notification (optional)

You can choose to notify customers before their points expire. Options include:

* **Notice Period**\
  Set how many days in advance customers should be warned.
* **Who Gets Notified**
  * All customers with points (default)
  * Only customers with an **active Perkville status**
  * Only customers with an **active membership** (if you're using ABC/Datatrak or Mindbody and have **Track Memberships** enabled)
    {% endstep %}

{% step %}

### Click Save

Click **Save** at the bottom of your advanced settings
{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.perkville.com/features/settings/advanced/point-expiration-by-inactivity.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.