# Points - [How do I add points to a customers account?](https://docs.perkville.com/faqs/points/how-do-i-add-points-to-a-customers-account.md) - [My customer is missing points. What should I do?](https://docs.perkville.com/faqs/points/my-customer-is-missing-points.-what-should-i-do.md) - [Why did my customer's points expire?](https://docs.perkville.com/faqs/points/why-did-my-customers-points-expire.md): If a customer's points are being canceled, please follow these steps to troubleshoot the issue. - [Can you reactivate points that expired?](https://docs.perkville.com/faqs/points/can-you-reactivate-points-that-expired.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.perkville.com/faqs/points.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.