Vouchers

Understanding vouchers

When a customer redeems a reward in your loyalty program, they receive a voucher. This voucher serves as proof of their redeemed reward and contains important details for both customers and staff members.

Accessing couchers

Customers can find their vouchers by navigating to the "Perks" tab and selecting the "My Vouchers" subtab. Here, they will see a list of all vouchers associated with their account. Business staff can view redemptions and their corresponding voucher code on the customer profile page.

Voucher details

Each voucher includes the following information for the customer:

• Name of the redeemed reward: Clearly states the name or title of the reward that was redeemed.

• Voucher status: Indicates the current status of the voucher (e.g., Unused, Used, Issued).

• Points deducted for the reward: Specifies the number of loyalty points deducted from the customer's account upon redeeming the reward.

• Expiration date: Displays the date when the voucher expires.

• Fine print: Includes any specific terms or conditions associated with the voucher.

• Code:

  • Vouchers will display a code such as one of the following:

    • Single use coupon code if it exists with a QR code for easy scanning.

    • Multi-use coupon code if it exists with a QR code for easy scanning.

    • Perkville voucher code if a single use coupon code or multi-use coupon code have not been provided for the reward and with a barcode for easy scanning.

Using vouchers

Customers can use their vouchers according to the instructions provided on each voucher that the business provices. Typically, vouchers may need to be presented or referenced at the time of redemption, depending on your specific redemption process.

Managing vouchers

Staff members can view and manage vouchers through the administrative tools provided by Perkville. This includes verifying voucher status, assisting customers with voucher-related inquiries, and ensuring a smooth redemption process.

Expiry notifications

Assuming the customer is opted into Perkville emails, they will receive one notification about vouchers expiring in the next seven days. However, no email notification is sent when the voucher actually expires.