Emails

Perkville automates email notifications to support your loyalty and referral program, keeping customers engaged and your business informed. These emails help drive program participation, encourage referrals, and ensure customers stay aware of their rewards and progress.

How Perkville Sends Emails

Emails will be sent on behalf of your business but will come from a Perkville domain (e.g., [e-mail]) unless you configure a custom branded domain, such as [e-mail].

Additionally, the reply-to address can be configured in the Business Info section of your settings. We recommend setting it to an email address for your business or support team to ensure customers can reach you directly if they respond to an email.

Types of Emails Perkville Sends

1. Invitation Emails Encourage customers to join your loyalty program with automated invitation emails, making it easy for them to sign up and start earning rewards.

2. Point Earning Updates Keep customers engaged by notifying them when they earn points through check-ins, purchases, and other activities that earn points.

3. Challenge Invitation Emails Drive participation in challenges by inviting customers to join and compete for rewards.

4. Challenge Update Emails Help customers stay motivated by sending updates on their progress within a challenge.

5. Point Expiration Notifications Encourage customers to redeem their rewards by reminding them when their points are nearing expiration.

6. Redemption Notification Emails Notify customers when they successfully redeem a reward, ensuring they have a record of their redemption.

7. Referral Emails When a customer refers a friend, if you have the Share offer and enter friend's information layout, then the customer can enter their friend's email into Perkville and Perkville will send an email to the friend on the customer's behalf, prompting the friend to claim an offer from your business.

8. Business Notifications & Reports Perkville also keeps your staff informed with automated notifications and reports on program activity, ensuring your team can monitor and optimize performance.

We will continue to add more details about each email type over time. Stay tuned for further updates on how Perkville’s automated emails can enhance your loyalty and referral program.