Where are my points?

Where are my points?

If you're missing points in your Perkville account, here are common reasons and how to troubleshoot:

1. Allow time for points to appear

Points may take time to show up in your account depending on the business and the type of activity that triggered them. Some points appear immediately, while others may take up to 48 hours. If it has been more than 48 hours and you still don't see your points, continue with the checks below.

2. Confirm your email address matches

Perkville uses the email address on file at your business to track and award points. Make sure:

• You're logging in to Perkville using the same email address that your business has on record.

• The email address does not have typos or alternate spellings.

• You're not sharing the email address with someone else who also visits the business.

Even small mismatches can prevent points from being added.

3. Check eligibility and account status

Some businesses require:

• An active and qualifying membership to earn points. If you just signed up for a new membership, allow 24 hours for the membership to sync. If you're unsure whether your membership qualifies, please check with the business.

• Specific activities to be completed in full. For example:

  • Attendance: You must be properly checked into a class or appointment.

  • Purchases: The transaction must be linked to your account at the business.

If you’re unsure whether your account is eligible, contact your business directly to confirm.

4. Verify the business participates in Perkville

Not all locations or franchises participate in the Perkville rewards program. If you’re visiting a new location, check with them to confirm they’re enrolled.