I'm unable to join a business' loyalty program. What should I do?

Many businesses that use Perkville restrict their loyalty program to active members. If you’re having trouble joining, it’s possible that the email address you used to sign up for Perkville is different from the one the business has on file for you.

We recommend the following steps to resolve this issue:

1. Check the Email Address on File

Confirm the email address that the business has on file for you. You can do this by reaching out to their front desk or customer service team.

2. If the Email Address Is Different but Valid

If the business has a different but valid email address on file, use that email to join their loyalty program through Perkville. This ensures your account information syncs correctly.

3. If the Email Address Is Different and Invalid

If the email on file is incorrect or outdated, ask the business to update it with your correct email address. Once updated, you’ll be able to use your correct email to join their loyalty program.

If you’ve confirmed your email and are still unable to join, we recommend contacting the business directly, as they manage enrollment in their rewards program.