Redemption Details Report
The Redemption Details Report provides an in-depth look at each redemption made at your business. This report allows you to track and analyze the specifics of each redemption transaction.
Columns in the Redemption Details Report
Date Created: The date on which the voucher was created.
Customer: The customer associated with the redemption, hyperlinked to their profile for easy access.
Customer Email: The email address of the customer.
Type: The type of redemption, indicating whether it is a standard redemption or a referral offer.
Title: The title of the voucher or offer that was redeemed.
Location Name: The name of the location where the voucher was redeemed.
Voucher Code: The unique code assigned to the voucher.
Coupon Code: The coupon code used, if applicable.
Quantity: The number of vouchers redeemed.
Status: The current status of the voucher (e.g., Used, Unused, Expired, Credited, Voided).
Expiration Date: The date when the voucher expired, if applicable.
Filters for the Redemption Details Report
Before running the report, you can apply the following filters to customize the data:
Start Date/End Date: Define the date range for when the voucher was created. This covers the creation date of the voucher, not the date it was used.
Status:
All: Includes vouchers of all statuses.
Used: Includes vouchers marked as Used.
Unused: Includes Unused vouchers (vouchers yet to be marked as Used).
Expired: Includes vouchers that expired prior to use.
Credited: Includes rewards sent directly to a customer’s account within the POS system. Currently applicable only to MindBody and Lightspeed Cloud/Retail businesses with connected redeeming rules.
Voided: Includes Voided vouchers. Voided status means access to the voucher was removed, and points were added back to the customer's account.
Locations: Select the locations at which the voucher was redeemed.
Type:
Redeemed Perk: A reward redemption that customers spent their points to receive.
Referral Offer: A claimed referral offer, which is the offer that current customers may send to their friends to entice them to come into the business.
Generating the Report
To generate the Redemption Details Report:
Navigate to the Reports section in your Perkville dashboard.
Select Redemption Details from the list of available reports.
Apply the desired filters and choose your date range.
Click Run Report to view the details or export the data as a CSV file for further analysis.
This report is instrumental in understanding the specifics of redemptions and can help you monitor voucher activity and manage customer rewards effectively.
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