My customer has two accounts. What should I do?

If a customer has two (or more) accounts in your loyalty program, you can transfer their information to the account they should be using with their up to date email address. Here’s how:

1. Navigate to the customer profile of the account where you'd like to transfer data from.

2. Click on "Transfer data," enter the email address associated with the account you'd like to transfer data to.

3. Follow the prompts to transfer points, membership details, and referrals.

Important note about Perkville Support's policies regarding inaccessible emails

Please do not advise users to contact Perkville Support about this issue.

Perkville Support cannot take at face value requests from users writing from one email address to gain access to another email address. Users must contact the business directly for any information transfer requests. Read this article for a complete description of this policy.