> For the complete documentation index, see [llms.txt](https://docs.perkville.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.perkville.com/faqs/redemptions/a-customer-accidentally-redeemed-a-reward.-what-should-i-do.md).

# A customer accidentally redeemed a reward. What should I do?

1\. From the Dashboard, click on "Customers" on the left menu.\
2\. Find the customer.\
3\. Click on the customer. \
4\. Check the box next to the redemption.\
5\. Click "Void transaction" button. \
\
This will void the redemption and return the points to their balance. Please note that staff members with Front Desk permissions can't void transactions. Staff members with [Employee or Admin permissions](broken://pages/j1x1dC8nypRN1FPM2gSZ) can void transactions. 


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