> For the complete documentation index, see [llms.txt](https://docs.perkville.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.perkville.com/features/settings/prohibit-customers.md).

# Prohibit Customers

To ban or unban users in your Perkville rewards program, you need to access the "Prohibit Customers" settings

The "Prohibit Customers" function in Perkville allows businesses to manage access to their rewards program by restricting certain users from participating. Please review the below steps to ban or unban users.

## Banning a User

1. **Log in to Your Perkville Admin Account**: Start by logging into the Perkville admin portal.
2. **Select Settings from the My Business menu:** Click "My Business" in the top menu and then "Settings" from the dropdown
3. **Select "Prohibit Customers"**: In the settings menu under "Business", find and click on "Prohibit Customers."
4. **Add the User's Email**: Under the "Prohibit Customers" tab, you will see a text box where you can add emails. Type in the email addresses of the users you want to ban. Make sure to enter each email address on a separate line.
5. **Save Changes**: After entering the emails, click the **Save** button to enforce the ban. These users will now be prohibited from participating in the rewards program.

## Unbanning a User

1. **Go to "Prohibit Customers" Settings**: Follow the same steps to navigate to the "Prohibit Customers" settings.
2. **Switch to "Allow Customers" Tab**: Once in the "Prohibit Customers" settings, switch to the "Allow Customers" tab.
3. **Remove the User's Email**: In the text box under "Remove emails from prohibited list," enter the email addresses of the users you want to unban, each on a separate line.
4. **Save Changes**: Click the **Save** button to remove these users from the prohibited list, allowing them to participate in the rewards program again.

## Identifying Banned Users

When viewing a customer's profile, the following details help you identify that the user is banned:

1. **Banner Label**: The customer’s name is followed by a label in blue text that reads "(Banned)."
2. **Rewards Program Status**: On the right-hand side of the customer’s page, the rewards program status (should reflect your business name) will show "Banned."
3. **Eligibility to Earn or Redeem**: The "Eligible to earn or redeem?" section will show red crossed circle, confirming that the user is not allowed to earn or redeem points. The "Allowed to join?" section also will have a red crossed circle.


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