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  • Overview
    • About
    • Integrations
      • Perkville API
      • Partners
      • Integrating Perkville
        • API requirements
        • Automating your program using Perkville's API
        • Integrating Your Mobile App with Perkville
          • Page to initiate the PKCE flow.
          • Joining the loyalty program
          • Referral page
            • Referred prospects
          • Point history page
          • Earning rules page
          • Rewards page
            • Redeem confirmation page
          • Vouchers page
            • Mark voucher used confirmation page
          • Challenges page
            • Challenge details page
      • Integration Reference
        • ABC Ignite
          • ABC Ignite Engagement app
            • Home screen
            • Intro page
            • Authorize ABC Fitness page
            • Points page
            • Earning page
            • Rewards page
              • Redeem reward
              • Reward voucher
            • Referral page
        • Mariana Tek
        • Shopify
    • Security
    • Support
  • Features
    • Loyalty program rules
      • Earning rules
        • Join
        • Birthday
        • Custom
        • Referral
          • Referral offer
          • Completing a referral
          • Referral flow
            • 1. Share referral offer
            • 2.Receive referral offer
            • 3. View offer details
            • 4. Claim offer
            • 5. Receive voucher
            • 6. Earn points for completed referral
        • Twitter (X)
        • Activities
      • Redeeming rules
        • Custom rewards
          • Initial voucher status
        • External rewards
    • Promotions
      • Frequency bonus
        • For customers: How a monthly/weekly bonus works
      • Time bonus
      • Promotion bonus
    • Challenges
      • Creating a challenge
      • Manually adding challenge progress
    • Levels
    • Emails
      • Invitations
      • Point earning notification
      • Weekly summary
      • Redemption
      • Challenge emails
        • Challenge invitation
        • Challenge progress notification
    • Managing customers
      • Referrals
      • Customer profile
        • Managing customer emails
        • Program Status
        • Ad-hoc points, redemptions, and adjustments
        • Transfer account data
        • Voiding transactions
        • Perkville email subscription status
        • Reversing a user's Perkville account closure
      • Bulk point updates
        • Add / Redeem page
        • CSV upload
      • Inviting customers
      • Export customer list
    • Settings
      • Advanced
        • Agreements
        • Allowed registration URLs
        • Business dashboard message section
        • Integration platform
        • Join restriction
        • Membership settings
        • Prohibit staff from earning or redeeming points
        • Referral offer claim options
      • Advertising
      • Business info
      • Branding
        • Branding step 1: logo and colors
        • Branding step 2: web pages and emails
        • Setting up a custom branded domain
        • Setting up custom branded emails
      • Challenges
        • Global Challenge Settings
        • Challenge Settings
        • Challenge Progress Activities
        • Challenge Rewards
        • Challenge Invitations
      • Locations
      • Prohibit Customers
      • Staff members
      • Redeeming options
    • Vouchers
    • Reports
      • Customer list export with points
      • Challenge Overview
      • Points By Location
      • Redemption Details
      • Redemption Overview
      • Referral Details
      • Referral Overview
      • Registration Rate Overview
    • Agency
      • Overview
      • Ad terms
      • Suppressions
      • Advertisers
      • Images
      • Creatives
      • Campaigns
      • Obtaining business approval
      • Reports
        • Ad email report
        • Ad click report
        • Ad impression report
  • FAQs
    • End customer FAQs
      • I'm unable to join a business' loyalty program. What should I do?
      • Freeing up your Gmail address if you accidentally created a duplicate account
      • Why are some of my referrals not showing in my account?
    • Miscellaneous
      • Protecting against password reuse
      • Is it possible to pre-populate the email address field on the page for joining the reward program?
      • I need to change the support email that displays in the footer. How can I do that?
      • I would like to reactivate my business' Perkville account.
      • How do I control my email notifications?
      • How do I update my billing information (e.g. credit card on file)?
      • How do I edit a customer's birthday?
    • Onboarding
      • Can Perkville migrate data from other loyalty / rewards software platforms?
      • Is it possible to invite customers with a link in our own emails rather than through Perkville?
      • The reward images that I added look blurry. How can I fix this?
    • Managing emails and names
      • Can you merge two emails into the same account?
      • I would like to correct an email on an account. How do you do that?
      • Can I change which email my customer receives their notifications?
      • Can I remove an email address from a customer's account?
      • Can you change the name of a customer?
      • My customer has two accounts. What should I do?
      • How Do I Change the Email That I Use to Log in to Perkville?
      • My customer does not want to receive emails every time. What should I do?
      • How do I reset my password?
      • Answering "How can I deactivate my Perkville points account?"
    • Points
      • My customer's points are being expired. Why?
      • My customer is missing points. What should I do?
      • How do we add points to a customer or member account?
      • Can you reactivate points that expired?
    • Redemptions
      • A customer accidentally redeemed a reward. What should I do?
      • Understanding voucher redemptions and how to handle mistaken redemptions
    • Referrals
      • Can you reward a customer for referring their friend?
      • Do referral offers expire and if so, is the referral notified?
      • I don't want customers to automatically get referral points. I want to manually complete referrals.
      • Referral submission error for front desk staff
      • How do I check if a referral has been submitted and its status?
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On this page
  • Banning a User
  • Unbanning a User
  • Identifying Banned Users

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  1. Features
  2. Settings

Prohibit Customers

To ban or unban users in your Perkville rewards program, you need to access the "Prohibit Customers" settings

The "Prohibit Customers" function in Perkville allows businesses to manage access to their rewards program by restricting certain users from participating. Please review the below steps to ban or unban users.

Banning a User

  1. Log in to Your Perkville Admin Account: Start by logging into the Perkville admin portal.

  2. Select Settings from the My Business menu: Click "My Business" in the top menu and then "Settings" from the dropdown

  3. Select "Prohibit Customers": In the settings menu under "Business", find and click on "Prohibit Customers."

  4. Add the User's Email: Under the "Prohibit Customers" tab, you will see a text box where you can add emails. Type in the email addresses of the users you want to ban. Make sure to enter each email address on a separate line.

  5. Save Changes: After entering the emails, click the Save button to enforce the ban. These users will now be prohibited from participating in the rewards program.

Unbanning a User

  1. Go to "Prohibit Customers" Settings: Follow the same steps to navigate to the "Prohibit Customers" settings.

  2. Switch to "Allow Customers" Tab: Once in the "Prohibit Customers" settings, switch to the "Allow Customers" tab.

  3. Remove the User's Email: In the text box under "Remove emails from prohibited list," enter the email addresses of the users you want to unban, each on a separate line.

  4. Save Changes: Click the Save button to remove these users from the prohibited list, allowing them to participate in the rewards program again.

Identifying Banned Users

When viewing a customer's profile, the following details help you identify that the user is banned:

  1. Banner Label: The customer’s name is followed by a label in blue text that reads "(Banned)."

  2. Rewards Program Status: On the right-hand side of the customer’s page, the rewards program status (should reflect your business name) will show "Banned."

  3. Eligibility to Earn or Redeem: The "Eligible to earn or redeem?" section will show red crossed circle, confirming that the user is not allowed to earn or redeem points. The "Allowed to join?" section also will have a red crossed circle.

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Last updated 9 months ago

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