> For the complete documentation index, see [llms.txt](https://docs.perkville.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.perkville.com/features/settings/locations.md).

# Locations

## Managing locations in Perkville

To manage locations within your Perkville account, follow these steps:

1. Start from the Dashboard and click on "Settings" in the left-hand navigation
2. Click on "Locations" within the Settings menu

{% embed url="<https://vimeo.com/644533604/04965c0710?p=1l>" %}

## Adding a new location

{% hint style="warning" %}
Please note that adding locations may impact your Perkville subscription fee
{% endhint %}

{% hint style="info" %}
**Already using Perkville and opening another location?** Follow [Adding a location to an existing program](/features/settings/locations/adding-a-location-to-an-existing-program.md) for the complete launch checklist, including integration setup, program rules, staff access, location groups, and pre-launch verification.
{% endhint %}

To add a new location, click on the "Add Location" button. You'll need to fill out the following mandatory fields:

* **Location name:** Enter the name that identifies this particular location within your business.
* **Location address:** Include the complete address details, including street address, city, state or region, postal code, and country.
* **Timezone code:** Select the timezone for this location to ensure accurate scheduling and reporting.
* **Language:** Choose the preferred language for communications related to this location.

### Optional fields

You can also optionally fill out the following fields:

* **Phone number:** Enter the contact phone number for this location.
* **Countries shipped to:** If applicable, specify the countries to which this location ships products.
* **Location groups:** Assign the location to a group for streamlined reporting, such as by region or franchise group.
* **External location ID:** Optionally, enter the ID of this location usually from your point of sale or membership system. See [External location IDs](/features/settings/locations/external-location-ids.md) for managing integration-specific IDs.

{% hint style="warning" %}
The external location ID is often crucial to integration functionality. Consult with the Perkville team on this.
{% endhint %}

* **Primary location:** Indicate if this is the primary location for your business.
* **Online location:** Check if this location operates primarily online, such as an ecommerce store.

{% hint style="info" %}
**Winding down one location?** Before deleting a location from a multi-location program, review [the single-location wind-down guidance](/faqs/points/how-do-i-stop-customers-from-earning-new-points-but-let-them-use-existing-points.md). It covers location-scoped earning and redeeming rules, outstanding points, customer communication, and coordination with Perkville Support.
{% endhint %}

{% hint style="info" %}
**Changing ownership rather than closing?** If the location will continue under a new owner, do not treat deleting the location as the first step. See [What should I do when my business or location changes ownership?](/faqs/miscellaneous/what-should-i-do-when-my-business-or-location-changes-ownership.md).
{% endhint %}

## Deleting a location

If the location is part of an active integration, or if its removal is connected to a contract or billing change, contact [Perkville Support](/overview/support.md) before deleting it so the appropriate timing and downstream effects can be confirmed.

To delete a location:

1. Locate the location you wish to remove from the list displayed under "Locations"
2. Click the X icon next to the location you want to delete
3. Confirm the deletion when prompted

## Export locations

To export all locations as a .csv, click the "Export Locations" button and access the .csv from your downloads folder.

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---

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