> For the complete documentation index, see [llms.txt](https://docs.perkville.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.perkville.com/faqs/managing-emails-and-names/can-i-merge-two-emails-into-the-same-account.md).

# Can I merge two emails into the same account?

This is often asked when a customer's email address is incorrect or when the same customer has multiple Perkville accounts they want to consolidate.

## Which action should I use?

### One account, different email

If the customer has **one Perkville account and simply needs to use a different email address**, update the email on that account rather than transferring data between accounts.

### Two accounts that belong to the same customer

If the customer has **two separate Perkville accounts**, business staff can use [Transfer account data](/features/customers/transfer-account-data.md) to move eligible points, membership information, and referral data to the preferred account.

### Customer self-service merge

If the customer can sign in to both email addresses, they can merge accounts independently through Perkville:

1. Log into their Perkville account and click **Settings** in the top-right corner.
2. Click **Email** in the left navigation.
3. Enter the email address associated with the other account and click **ADD**.
4. Follow the confirmation prompts sent by Perkville.

### Different people

Do not use account merge or **Transfer data** to combine accounts belonging to different people.

If your business wants to allow one customer to gift points to another customer, that is a separate business-policy decision. Perkville does not provide a customer self-service gifting feature. Authorized staff can make manual point adjustments if your business chooses to support that exception. See [Transfer account data](/features/customers/transfer-account-data.md#moving-or-gifting-points-to-another-person).

## Adding and removing emails

Business staff can add and remove emails for most customers from the customer profile. Some accounts, such as customers who are also staff members at a business, may have restrictions that require the customer to manage their own email addresses.

## Why can't I transfer the full point balance?

When business staff use **Transfer data**, the maximum transferable amount can be lower than the point balance shown on the sending account. Perkville excludes points when transferring them would cause the same customer to receive credit twice for the same one-time activity.

Examples can include:

* registration or introductory points that the destination account already received;
* a birthday award already earned by the destination account for the same year; or
* duplicate referral-related awards that should not be counted twice.

Because of these exclusions, the amount available to transfer may be less than the sending account's displayed balance.


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