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      • Perkville API
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      • Integrating Perkville
        • API requirements
        • Automating your program using Perkville's API
        • Integrating Your Mobile App with Perkville
          • Page to initiate the PKCE flow.
          • Joining the loyalty program
          • Referral page
            • Referred prospects
          • Point history page
          • Earning rules page
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            • Redeem confirmation page
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        • ABC Ignite
          • ABC Ignite Engagement app
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        • Shopify
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            • 1. Share referral offer
            • 2.Receive referral offer
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            • 5. Receive voucher
            • 6. Earn points for completed referral
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        • For customers: How a monthly/weekly bonus works
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      • Creating a challenge
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    • Managing customers
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        • Managing customer emails
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      • Advanced
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        • Branding step 1: logo and colors
        • Branding step 2: web pages and emails
        • Setting up a custom branded domain
        • Setting up custom branded emails
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  • FAQs
    • End customer FAQs
      • I'm unable to join a business' loyalty program. What should I do?
      • Freeing up your Gmail address if you accidentally created a duplicate account
    • Miscellaneous
      • Protecting against password reuse
      • Is it possible to pre-populate the email address field on the page for joining the reward program?
      • I need to change the support email that displays in the footer. How can I do that?
      • I would like to reactivate my business' Perkville account.
      • How do I control my email notifications?
      • How do I update my billing information (e.g. credit card on file)?
    • Onboarding
      • Can Perkville migrate data from other loyalty / rewards software platforms?
      • Is it possible to invite customers with a link in our own emails rather than through Perkville?
      • The reward images that I added look blurry. How can I fix this?
    • Managing emails and names
      • Can you merge two emails into the same account?
      • I would like to correct an email on an account. How do you do that?
      • Can I change which email my customer receives their notifications?
      • Can I remove an email address from a customer's account?
      • Can you change the name of a customer?
      • My customer has two accounts. What should I do?
      • How Do I Change the Email That I Use to Log in to Perkville?
      • My customer does not want to receive emails every time. What should I do?
      • How do I reset my password?
      • Answering "How can I deactivate my Perkville points account?"
    • Points
      • My customer's points are being expired. Why?
      • My customer is missing points. What should I do?
      • How do we add points to a customer or member account?
      • Can you reactivate points that expired?
    • Redemptions
      • A customer accidentally redeemed a reward. What should I do?
    • Referrals
      • Can you reward a customer for referring their friend?
      • Do referral offers expire and if so, is the referral notified?
      • I don't want customers to automatically get referral points. I want to manually complete referrals.
      • Referral submission error for front desk staff
      • How do I check if a referral has been submitted and its status?
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On this page
  • Adding and removing emails
  • Using the transfer feature
  • Transfer details
  • Customers merging on their own

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  1. FAQs
  2. Managing emails and names

Can you merge two emails into the same account?

PreviousManaging emails and namesNextI would like to correct an email on an account. How do you do that?

Last updated 6 months ago

Was this helpful?

This is often asked when the customer's email address is incorrect or when they have multiple accounts they wish to consolidate.

Adding and removing emails

You can for most customers by visiting their customer profile. However, you can't do this for some customers if they are a staff member at a business.

Using the transfer feature

Businesses between accounts using our transfer feature. Here’s how to initiate a transfer:

  • Navigate to customer profile: Start by visiting the customer's profile from which you wish to transfer data.

  • Initiate transfer: Click on the "Transfer data" button within the customer's profile.

  • Enter destination email: Enter the email address of the account to which you wish to transfer data. You will be directed to the transfer page to proceed.

Transfer details

On the transfer page, you'll find basic account details for both the sending and receiving accounts, including name, email, membership details (if any), point balance, and reward program status.

  • Reward program status: Choose to set the reward program status to inactive for the sending account if it's no longer valid. Inactive accounts are excluded from reporting.

  • Membership details: Transfer membership IDs associated with the customer in your system (e.g., point of sale, membership, scheduling).

  • Points transfer: Specify the number of points to transfer. The default is the highest allowable level, which is the point balance of the sending account minus any points that should be excluded to avoid duplicating points for the same activity (e.g., points for registering).

  • Sent referrals: Choose to transfer any eligible "sent" referrals. Completed referrals are not transferred, but points earned from completed referrals can be included in the point balance transfer.

Customers merging on their own

If the customer has one or more active accounts and wishes to merge them, including merging email addresses, they can do this independently through their Perkville account.

  • Navigate to settings: Log into their Perkville account and click on Settings in the top-right corner.

  • Access email settings: In the left-hand navigation, click on "Email".

  • Initiate merge process: Enter the email address associated with each account they wish to merge and click "ADD" to begin the merge process.

For more detailed instructions on using the transfer feature, you can refer to our .

add and remove emails
can transfer data
Managing Customers documentation