Setting up a custom branded domain

This guide provides step-by-step instructions for businesses looking to set up a custom branded domain for your loyalty website hosted by Perkville.

Overview

Custom branding your loyalty website’s domain enhances your brand's visibility and trust by ensuring that your customers access the rewards platform from a domain that reflects your business name. Follow these instructions to set up and configure your custom branded domain.

Step 1: Choose Your Subdomain

First, decide on the subdomain that will represent your loyalty website. This subdomain will typically be something like rewards.yourbusiness.com or loyalty.yourbusiness.com. Ensure that this subdomain aligns with your branding.

Step 2: Configure DNS Settings

1. Access Your DNS Provider: Log in to your domain's DNS provider (e.g., GoDaddy, Cloudflare, etc.).

2. Create a CNAME Record:

3. • CNAME Setup: The business will need to create a CNAME DNS record that points the domain they are using (e.g., rewards.mybiz.com) to a subdomain that Perkville controls.

   • Subdomain Information: Typically, we will use a related naming scheme such as mybiz.perkville.com. We will provide you with the exact subdomain information once we have configured the URL.

   • Example:

   • • Host: rewards (if your subdomain is rewards.mybiz.com)

     • Type: CNAME

     • Value: mybiz.perkville.com

4. Save Changes: After setting up the CNAME record, save the changes in your DNS provider's dashboard.

5. Propagation Time: Please allow up to 48 hours for the DNS changes to propagate.

Step 3: Provide TLS/SSL Certificates

To ensure secure connections for your custom branded domain, you will need to provide Perkville with TLS/SSL certificates for the domain you have set up. This includes:

• The SSL certificate file (usually in .crt or .pem format).

• The private key file (usually in .key or .pem format).

• Any intermediate certificates (if applicable).

Please send these files securely to Perkville’s support team.

Step 4: Notify Perkville

Once you have completed the DNS setup and provided the necessary TLS/SSL certificates, please notify Perkville by emailing [e-mail] with the following details:

• Your chosen subdomain

• Confirmation that the DNS record has been set up

• Include the TLS/SSL certificates you received from a certificate authority.

While you can send the certificate and private key files in the body of the email, it is a best practice to use a secure, private, and time-sensitive link to share these. This method ensures that the certificates are only accessible by the intended recipient and for a limited time.

Perkville will then complete the configuration on our end to ensure that your custom branded domain is active and secure.

Step 5: Testing and Verification

After Perkville has completed the setup, we recommend testing the following:

1. Access the Loyalty Website: Navigate to the loyalty website via your new subdomain to ensure it's functioning correctly and securely.

Final Steps

After successful testing, your custom branded domain will be fully operational. All customer access to the rewards platform will now occur under your chosen subdomain, maintaining consistency with your brand.

If you encounter any issues or need further assistance, please contact Perkville support.